Refund and Cancellation Policy
At Chocaday Collections, we aim to provide an enjoyable and professional experience for all customers. By purchasing products, classes, or gift vouchers, you agree to the following terms.
Chocolate Class Bookings
All class bookings must be paid in full at the time of booking.
Customer Cancellations and Rescheduling
- All class bookings are non-refundable.
- Participants who are unwell are asked not to attend classes due to the food handling nature of the experience.
- Where possible, participants should provide at least 48 hours' notice if they are unable to attend.
- Chocaday Collections may, at its sole discretion, offer a transfer to another available class date where a participant is unable to attend due to illness or exceptional circumstances.
- Requests made within 48 hours of the class start time will be assessed on a case-by-case basis and are not guaranteed.
- Failure to attend a class without notice will result in the booking being forfeited.
- Class bookings cannot be exchanged for cash, products, store credit, or gift vouchers
Gift Vouchers
Gift vouchers are valid for 3 years from the date of purchase unless otherwise stated.
Gift vouchers:
- Are not redeemable for cash.
- Are non-refundable.
- May be used towards chocolate classes or products.
Product Orders
Due to the nature of food products, we do not accept returns for change of mind.
If a product arrives damaged, melted, or incorrect, please contact us within 48 hours of receiving your order and provide photographs where applicable.
We will assess each situation individually and may offer a replacement product or another suitable resolution where appropriate.
Shipping and Weather Conditions
Chocolate is a temperature-sensitive product.
To minimize the risk of heat damage:
- Orders are generally dispatched on Mondays and Tuesdays.
- Orders placed between Thursday and Sunday may be held and dispatched the following Monday.
- During periods of extreme heat, Chocaday Collections may delay shipment to protect product quality.
- Customers will be notified if shipment delays occur due to weather conditions.
- Shipping charges are non-refundable once an order has been dispatched.
Chocaday Collections is not responsible for delays caused by postal carriers once an order has been dispatched.
Business Cancellation of Classes
Chocaday Collections reserves the right to cancel or reschedule a class due to insufficient bookings, illness, venue issues, extreme weather conditions, or circumstances beyond our control.
If this occurs, customers will be offered:
- A transfer to another class date; or
- A gift voucher for the full booking value.
Customer Service and Response Times
Chocaday Collections is a small independent business. All customer enquiries, emails, class bookings, product preparation, packing, administration, and customer service are managed in-house.
We aim to respond to all enquiries as soon as reasonably possible. Response times may vary during busy periods, weekends, public holidays, class days, market events, or while fulfilling customer orders.
We appreciate your patience and will endeavor to respond to all enquiries as promptly as possible.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law.
Contact Us
For all booking enquiries, cancellations, or product concerns, please contact:
Chocaday Collections
Email: info@chocadaycollections.com
Thank you
Chocaday Collections